FAQ

Frequently Asked Questions

Is your jewelry really waterproof?

Yes. Our pieces are made from 316L stainless steel with a PVD 18K gold coating, designed to resist water, sweat, and tarnishing. You can wear them in the shower, at the gym, or at the beach.

How long does shipping take?

Orders are delivered to the United States in about 10 business days. You’ll receive tracking information once your order ships.

What is your return policy?

You may request a return within 30 days of delivery, provided the item is unused and unworn with original packaging. If an item arrives damaged or defective, contact us within 7 days and we’ll make it right. Full details are on our Refund Policy page.

How do I contact you?

Email us at support@shopaltavera.com — we reply to every message.