退款政策

Returns
You may request a return within 30 days of delivery. To be eligible, the item must be unused, unworn, with all original parts and packaging, and accompanied by proof of purchase.

To start a return, contact us through our Contact Us page before sending any item. If your return is accepted, we will provide return instructions and the approved return address. Items sent without prior authorization, or sent to our registered business address, cannot be accepted.

Damaged, defective, or incorrect items
Inspect your order on arrival. Contact us within 7 days of delivery if an item is defective, damaged, missing parts, or incorrect. Please include your order number and clear photos or video so we can assess the issue and provide a replacement, refund, or other appropriate resolution.

Exceptions
For health and safety reasons, personal-care items, products that contact skin, customized items, clearance items, gift cards, and opened seasonal consumables are final sale unless they arrive damaged or defective. Additional product-specific exceptions will be stated on the product page.

Return shipping
If the return is due to our error or a verified defect, we will cover reasonable return shipping or provide another resolution. For change-of-mind returns, the customer is responsible for return shipping. Original shipping charges, if any, are non-refundable.

Refunds
After we receive and inspect an approved return, we will notify you of the decision. Approved refunds are issued to the original payment method within 10 business days. Your bank or card issuer may need additional time to post the refund. If more than 15 business days have passed since approval, contact us through our Contact Us page.

Cancellations
Contact us as soon as possible if you need to cancel or change an order. We cannot guarantee changes after fulfillment begins.